Our table pads have a 90 day workmanship guarantee. Table pads that have manufacturing defects or damage sustained during shipping will be replaced free of charge.If the problem is deemed to be a case of neglect, abuse, accident or error on your part, we will remake the piece or pieces at a reduced cost to you. Please inspect all table pads and the box and call us within 5 days of any damage.
A measurement discrepancy of 3/16 " or less (length and width) is an industry standard. When the pad is centered on the table, it will be no more than 3/16" off in any direction. This discrepancy can only be based on the measurements and pattern that you provide.
An incorrect fit due to using one of our patterns on file instead of sending in your own cannot be guaranteed because each table can be slightly different. In some cases manufacturers of tables have two tables with the same pattern number and slightly different shapes. Although we use thousands of patterns that are specifically for mail order purposes and for retail establishments, it is always best to make an exact template of your table. We will be happy to assist you over the phone.
Another industry standard allows a tolerance of 1/16" on all of our 1/2" thick pads. It is not possible to control the exact thickness of the fiberboard that we are sent. When attempting to match up leaf thickness to an existing pad we recommend making a whole new set so that the thickness and color match up exactly.
The direction of the woodgrain is dependent upon the width of the pad, and sometimes the width of the roll of vinyl. At times there is up to an inch variance on the width of the actual roll of vinyl. If the pad is oversized in width, or the roll is too narrow the woodgrain will be turned in the opposite direction, thereby changing the direction of the woodgrain.
We make all orders custom just for you, and it is our goal to produce your product as soon as possible. Therefore, once your order is submitted, your order is entered into our system and we begin to prepare to fulfill it, right away. Accordingly, once an order is submitted, it may not be canceled, returned or changed for any reason.
As in any custom product, we cannot offer an exchange or refund once you place your order. Once an order is placed we do not offer any cancellation policy. All sales are considered firm and we do not offer returns or exchanges as all items are custom. This is because there is no resale value.
